All products may be returned within 30 days, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return an item, please click HERE and follow the steps. All items must be returned using the prepaid label from our return portal, items returned using a different procedure will not be accepted nor refunded.

If you’d like to make a return and you’re outside the European Union, please contact our customer service team directly at hola@derenrice.com.

Spain, Portugal & Andorra:

• Returns: EUR 4,5

Europe zone 1 (Germany, France, Netherlands, Belgium, Luxembourg, Italy, Austria)

• Returns: EUR 10

Europe zone 2 (Poland, Slovakia, Slovenia, Denmark, Hungary, Czech Republic & Ireland).

• Returns: EUR 12,5

Europe zone 3 (Croatia, Estonia, Latvia, Lithuania, Sweden).

• Returns: EUR 17,5

Europe zone 4 (Bulgaria, Greece, Romania, Finland).

• Returns: EUR 20

United Kingdom

• Returns: Returns must be shipped directly by the customer.

America (Canada and the United States)

• Returns: Returns must be shipped directly by the customer.

America (Other American countries that are not listed in the below group)

• Returns: Returns must be shipped directly by the customer.

Asia / Oceania (Australia, China, Korea, Japan, India, New Zeland, Taiwan, Thailand)

• Returns: Returns must be shipped directly by the customer.

Africa

• Returns: Returns must be shipped directly by the customer.